All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays. All orders are shipped using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 5 to 32 business days however, you may receive your items earlier.
We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30 day guarantee. If you don’t have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don’t like it, no hard feelings we’ll make it right.
We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.
Following are the terms and conditions that constitute our Shipping Policy.
SHIPMENT PROCESSING TIME
All orders are processed within 1-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
You will receive a Shipment Confirmation email once your order has shipped.
CUSTOMS, DUTIES AND TAXES
Additional costs such as tax and customs may occur. We’re responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Tax and customs fees are different in each country, so before purchasing any product/s from our store, we recommend you check these with the postal office that you belong to.
DELAYS AND LOST DELIVERIES
Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavor to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered.
In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used.
If you’re still not 100% satisfied with the details provided here, and are still unclear about our Shipping Policy, please do not hesitate to contact us at any time of the day. We will respond to any enquiries you may have to the best of our ability.
We work tirelessly to make sure you’re completely satisfied with our services.